Customized services

Services included in the apartment price

Meeting Point Service
You can drive directly to the reserved house.

Welcome and customer service
During your entire stay, starting with your arrival at the house, we will be at your disposal, reachable on telephone, WhatsApp, Viber or SMS. We will of course provide you with all the information you need for your check-in and about the house (parking lot / garage, ski room, waste recycling area, etc.).

Check-in, reception service and registration
The apartment is accessible between 4 p.m. and 7 p.m. on the day of your arrival. Please announce your arrival when you are approximately 1 hour drive from Val Badia. At your arrival we will already be in possession of the data that we need for your registration to the public security authorities.

The payment can be made in advance or needs to be made on the day of your arrival cash (if the amount does not exceed euro 5.000) or with credit card (Visa and Mastercard).

Local Info Service
We inform you about the position of your apartment related to the most important and meaningful places like for example: chemist’s, ambulatory, tourist info, bank, post office, shops, bakery and other shopping areas. We’ll also suggest you beautiful places to wine and dine and indicate you the best Aprés Ski, Lounge Bar and Pubs.
Of course we’ll also give you information about the rentals, where you can hire your ski equipment in the winter and your mountain bike in the summer.

Ski-pass Service
A really precious service to avoid long queues on your day of arrival! You can purchase your ski-pass directly from home on the official web site of Dolomiti Superski and after you’ve sent us the “voucher” we’ll manage everything else. On the day of your arrival, we’ll hand you over your ski-passes.

On-call service
You can reach us on the mobile phone of our agency day and night. Please use this service just for emergencies.

Internet Wi-Fi
We can guarantee a fast and free internet connection in all houses. In this area, a slowdown on the internet can still be noticed during the busiest times of the year and during the preferred times of use.

Service for minor maintenance
For interventions regarding minor maintenance in the apartment, we’ll come as soon as possible.

Services on request and on payment

Bed linen and towels
In almost all cases, an additional charge is requested (obligatory) for the linen service and for the final cleaning of the apartment. The apartment will be well prepared for your arrival. A change of the linen and a cleaning during your stay is possible on request (with advanced communication) and on payment. In some other cases and if you prefer, you can bring your own linen from home;

We are happy to inform you that we can accommodate small pets in almost all apartments (but not more than one per stay). From the individual apartment descriptions you will find out in which apartments this is possible. The presence of your animal must be notified in advance and will be charged.

Pick me up Service
Ideal for our guests who travel by train or airplane. We’ll organize a suitable means of transport (private taxi), that will pick you up at the agreed time at the train station or airport. Please check if you can use the convenient service “Dolomites transfer”; it’s a collective transfer service to and from Alta Badia. For info, conditions and reservations please read here.